bsok's Privacy Policy

Section 1 Introduction and Scope

bsok ("we", "our", "platform") operates a trusted online entertainment and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes how bsok collects, processes, stores, and protects your personal information.

By using bsok's services through our website, mobile application, or any other digital channel, you are considered to have fully accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please contact us before using our services.

This Policy should be read together with our Terms and Conditions and Responsible Gaming policy. These three documents together form the legal basis of your relationship with us.

Section 2 Data Collection

bsok collects user information in various ways. The categories of this information are described in detail below:

2.1 Information You Voluntarily Provide

During account registration, deposits, withdrawals, or when receiving customer support, you may provide the following information:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (for bKash, Nagad, Rocket transactions)
• Bank account details (for bank transfers)
• National ID card or passport details (for KYC verification)
• Address and other contact details

2.2 Automatically Collected Information

When you use our platform, certain information is automatically collected through technical means:

• IP address and device identification information
• Browser type, operating system, and screen size
• Website browsing activity and page views
• Login and logout times and dates
• Gaming history, bet amounts, and gameplay patterns
• Information collected through cookies and equivalent tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as payment providers (bKash, Nagad, Rocket or banks), identity verification services, and fraud prevention systems. This information is used solely to ensure the security and functionality of your account.

Section 3 Purpose of Data Use

bsok uses the information collected about you for the following purposes:

• Account creation, management, and verification
• Processing financial transactions (deposits and withdrawals)
• Providing customer support and resolving complaints
• Preventing fraud, money laundering, and illegal activities
• Age verification and protection of minors
• Platform improvement and enhancement of user experience
• Meeting legal obligations and regulatory requirements
• Monitoring gaming patterns to ensure responsible gambling
• Sending relevant promotional information based on your consent

We never sell your information and do not use it beyond the purposes described in this Policy.

Section 4 Data Sharing and Disclosure

bsok does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Trusted organizations that assist in operating our services, such as payment processors (bKash, Nagad, Rocket), IT infrastructure providers, and identity verification services — these parties receive only the information necessary to carry out their specific tasks. These organizations are bound by confidentiality agreements with us.

4.2 Legal Requirements

It may be our legal obligation to disclose information in response to valid legal orders, court directives, or requests from government authorities. In such cases we provide the minimum amount of information possible and, where permitted by law, we try to notify you.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance in such circumstances.

Section 5 Data Security

The security of your information is our highest priority. bsok applies the following technical and administrative measures:

• SSL/TLS encryption — all data transmissions are handled through encrypted channels
• Database encryption — stored personal and financial information is kept in an encrypted state
• Access controls — only authorized personnel can access specific information
• Two-Factor Authentication facility
• Regular security audits and vulnerability testing
• Round-the-clock system monitoring and intrusion detection

That said, transmitting information over the internet is not entirely risk-free. We make every effort, but no organization can guarantee the complete impossibility of a data breach. In the event of a data breach, we will notify affected users in accordance with applicable law.

Section 6 Cookies and Tracking Technology

bsok uses cookies and similar tracking technologies that help us improve the quality of our services and personalize the user experience.

6.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the platform. Maintaining login status and session management are examples.
• Performance Cookies: Analyze how users interact with the site, which helps us improve our services.
• Preference Cookies: Remember your language preference and other settings.

6.2 Cookie Controls

You can decline or delete cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some core functionality of the platform.

Section 7 Data Retention Period

We retain your information only for as long as necessary to fulfill the purposes described in this Policy. Different retention policies apply to different types of information:

• Account information is retained while the account is active and, after closure, for as long as required by legal obligations.
• Records of financial transactions are retained for a defined period to meet legal and regulatory requirements.
• KYC verification information is retained in accordance with regulatory guidelines.
• Customer service communication records are kept for a defined period after a matter is resolved.
• Marketing preferences and consent records remain active until consent is withdrawn.

If you request the closure of your account, we will endeavor to delete all non-essential information beyond legal obligations as promptly as possible.

Section 8 User Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may request from us at any time a detailed summary of what information we hold about you. We generally respond to such requests promptly.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. In such cases we will make the necessary corrections within a reasonable time.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information entirely.

8.4 Right to Restrict Processing

You may request that processing of your information be restricted for specific purposes, particularly in the case of marketing communications.

8.5 Right to Lodge a Complaint

If you believe we have violated your privacy rights, please contact us directly in the first instance. If you do not receive a satisfactory resolution, you may lodge a complaint with the relevant regulatory authority.

To exercise these rights, contact us at [email protected].

Section 9 Protection of Minors

bsok strictly provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account using false information, that account will be closed immediately and all associated information will be deleted.

Parents and guardians are requested to monitor their children's online activity and, if you believe a minor is using our services, please contact us immediately.

Section 10 Changes to Policy

bsok reserves the right to amend or update this Privacy Policy at any time. Before changes take effect, we will publish the new policy on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, we will attempt to send a notification to your registered email. However, continued use of our services after a change is made will be considered acceptance of the new policy.

We therefore advise you to review this page regularly and stay informed about any changes.

Section 11 Contact

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us in the following ways:

We generally respond as quickly as possible after receiving a request. For urgent matters related to data protection, immediate assistance is available through live chat.

For more details, please read our Terms and Conditions and Responsible Gaming page.